1. Scope

1.1. These Terms and Conditions apply to all services, products, and offerings of Sawal Trade & Events UG within the framework of B2B and B2C contracts, both online and offline.

1.2. Conflicting or deviating conditions of the customer are not recognized unless we explicitly agree to them in writing.

1.3. Changes or additions to these Terms and Conditions must be made in writing. Any deviation without our written consent is invalid.

2. Contract Formation and Scope of Services

2.1. A contract is formed exclusively through our written confirmation or through the performance of the service.

2.2. The scope of our service is strictly limited to the written agreed description. Changes and extensions are only possible through written supplementary agreements.

2.3. The contractual partner confirms full understanding and acceptance of all risks and obligations associated with the contract.

3. Prices and Payment Terms

For B2B:

3.1. All prices are net plus applicable statutory VAT.

3.2. Payments are due immediately upon invoicing. Delays exceeding 7 days automatically trigger default interest of 9% above the base rate.

For B2C:

3.3. All prices include statutory VAT. Payment is made according to the conditions specified in the ordering process.

3.4. We reserve the right to immediately suspend our services in case of payment delay or non-fulfillment, without this constituting a waiver of our claims.

4. Liability and Exclusion of Liability

4.1. Any liability for lost profits, indirect damages, data loss, production interruptions, or consequential damages is excluded.

B2B:

4.2. Our liability is limited to intent and gross negligence. In case of slight negligence, we are only liable if essential contractual obligations are violated.

B2C:

4.3. We are only liable in cases of intent, gross negligence, or injury to life, body, or health.

5. Special Clauses for Events

5.1. By participating in an event, the participant automatically agrees to the use of photo and video material for promotional purposes.

5.2. A right to refund exists only in case of complete cancellation of the event by us.

6. Special Clauses for Digital Content and E-Commerce

6.1. Digital products are excluded from the right of withdrawal once the customer confirms that the service begins before the withdrawal period expires.

6.2. Any unauthorized use, reproduction, or distribution of digital products will result in a contractual penalty of 500% of the original order value.

7. Confidentiality Obligations (B2B)

7.1. All information that becomes known during the business relationship must be treated as strictly confidential.

7.2. Violation of the confidentiality obligation will result in a contractual penalty of EUR 2,000,000, without prejudice to further claims.

8. Cancellation and Contractual Penalties

8.1. Cancellation by the Customer:

Cancellation is only possible with our written consent.

Cancellation fees:

• Up to 30 days before service start: 50% of the order value
• 30 to 14 days before service start: 75% of the order value
• Less than 14 days before service start: 100% of the order value

8.2. Contractual Penalty for Violations:

Any violation of these Terms and Conditions will result in a contractual penalty of 300% of the original order value, in addition to claims for damages.

9. Cooperation Obligations of the Contractual Partner (B2B)

9.1. The contractual partner is obligated to provide all information and resources required for the provision of services in a timely manner.

9.2. Failures to do so release us from all service obligations and lead to the full payment obligation of the contractual partner.

10. Force Majeure

10.1. Events of force majeure (e.g., natural disasters, pandemic, war) release us from the obligation to perform without the customer being able to derive any claims from this.

10.2. Amounts already paid will not be refunded in such cases.

11. Choice of Law and Jurisdiction

11.1. For B2B contracts, German law applies exclusively, the place of jurisdiction is Essen.

11.2. For B2C contracts, German law applies insofar as it does not conflict with consumer protection.

12. Limitation Periods and Exclusion Periods

12.1. All claims against us expire within 6 months after their occurrence, unless mandatory legal regulations provide for a longer period.